Help & FAQs

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Shipper

I am a

Carrier

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Who will be my point of contact for resolving issues during transport?

Our dispatch team is available 24/7 for every delivery.

Carrier

How will I know if I’ve won a bid on a load?

You will receive an email with all the details once you've won the bid.

Carrier

What happens if my drivers don’t have Live Tracking enabled?

Our customers rely on Live Tracking for real-time updates. Without it, we must contact drivers multiple times, and you'll be charged $150 per load with a penalty, which can lead to deactivation.

Carrier

How long does payment processing take after I send an invoice?

You choose the terms that work for you, ranging from next day to 30 days. Refer to the Invoice document for more details.

Carrier

What should I do if I encounter an issue with a load?

Contact dispatch through our driver app and they will guide you to a resolution.

Carrier

What makes working with WARP different?

WARP’s technology offers real-time load visibility, route optimization, and seamless communication through our proprietary apps. Our platform helps carriers grow revenue and maximize efficiency by streamlining the entire process, from load assignment to delivery.

Carrier

What is WARP’s policy on detention and accessorial charges?

We have clear policies for detention, layovers, and accessorial charges, which are detailed in our carrier agreement. These charges are processed promptly and included in your payment.

Carrier

Can I choose the types of loads I want to transport?

Yes, you can set your load preferences, including regions, shipment sizes, and load types. Our platform matches you with loads that fit your preferences.

Carrier

How do I assign a load to a driver?

In our Carrier Platform, you can quickly assign or reassign loads to your drivers with just a few clicks. To do this, navigate to the load, click on Edit Driver, and then select Change Driver in the top right corner. Follow the on-screen instructions to complete the process. Please remember that due to live tracking, it’s crucial to reassign the load as soon as you know it needs to be changed, while the recovery driver is on-route to pick-up from the original driver.

Carrier

What types of shipments does WARP handle?

WARP specializes in middle mile, LTL, FTL, and local distribution services. We handle a wide range of freight, including temperature-controlled shipments, oversized items, and regular dry goods. Our flexible network and innovative technology ensure that your shipments are handled efficiently and with care.

Carrier

How do I become a carrier partner with WARP?

To become a carrier partner, you can sign up through our contact us page on our website. You'll need to provide your DOT/MC number, insurance information, and agree to our carrier terms. Our team will review your application, and once approved, you can start receiving loads from WARP.

Carrier

How does WARP's technology help carriers?

WARP’s technology offers carriers real-time load visibility, route optimization, and seamless communication through our proprietary apps. Our platform is designed to make your job easier, from load assignment to delivery, ensuring you have all the information you need at your fingertips. Additionally, WARP driver app provides real-time load details, route optimization, and seamless communication with our support team.

Carrier

How do I book loads with WARP’s platform?

You can easily book loads through WARP’s carrier portal. Once you log in, you’ll have access to available loads that match your preferences. Simply select the load you’re interested in, confirm the details, and it’s yours. The entire process is streamlined to save you time and maximize your earnings.

Carrier

What should I do if there's an issue with a load?

If you encounter any issues with a load, such as delays, damages, or any unforeseen circumstances, please contact our support team immediately through our contact us page or by calling our support hotline. We are here to assist and will work with you to resolve the issue promptly.

Carrier

Can I choose the types of loads I want to carry?

Yes, WARP allows carriers to set preferences for the types of loads they wish to carry, including specific regions, shipment sizes, and load types. Our platform will match you with the loads that best fit your preferences and capabilities.

Carrier

How does WARP ensure load security and minimize damage?

WARP utilizes a network of vetted cross-docks, secure facilities, and technology-driven routing to minimize the risk of damage and ensure load security. We also provide detailed handling instructions and support to our carrier partners to maintain the highest standards of freight care.

Carrier

What is WARP's policy on detention and accessorial charges?

We understand the importance of fair compensation for your time and effort. We have clear policies in place for detention, layovers, and accessorial charges, which are detailed in our carrier agreement. These charges are processed promptly and included in your payment.

Carrier

How does WARP handle peak season and high-volume shipments?

During peak seasons, WARP leverages its extensive network and advanced planning tools to ensure carriers have access to a steady stream of shipments. We work closely with our carrier partners to manage high-volume periods effectively, ensuring that you can maximize your earning potential.

Carrier

What services does WARP offer?

WARP provides a range of logistics solutions, including Cross-Docking & Warehouse Value Added Services, Inbound/Outbound Freight Consolidation, Temperature-Controlled & Perishable Freight, Zone Skipping & Last Mile Injections, Store Replenishments, and LTL/FTL Freight. We specialize in handling complex, temperature-controlled shipments and offer a comprehensive tech-driven platform to optimize and monitor all aspects of your supply chain.

Shipper

How does WARP ensure high visibility on shipments?

Our platform offers real-time tracking and monitoring of all shipments through our proprietary tech tools, including TMS, WMS, IMS, and cross-dock tracking. We ensure complete transparency, so you always know where your shipment is in the supply chain. You can also receive real-time contact on shipments with notification preferences setting.

Shipper

What kinds of notifications can I set up for my shipments?

WARP offers a variety of notifications to keep you informed throughout the shipping process. You can receive updates on pickup confirmation, transit status, delivery confirmation, and any delays or issues. These notifications can be customized based on your preferences and sent via email, SMS, or directly through our platform.

Shipper

What makes WARP's LTL unique?

We use our own network of drivers and cross-docks, equipped with proprietary technology to provide consistent, reliable service. Our pricing is upfront and transparent, eliminating surprise chargebacks and unnecessary fees like re-class and re-weigh charges. Additionally, we include liftgate services in all our rates to avoid common rebill scams.

Shipper

How does WARP handle temperature-controlled shipments?

WARP offers comprehensive temperature-controlled solutions, from pickup to delivery. We utilize refrigerated box trucks with liftgates for local distribution, ensuring your products are kept at the correct temperature throughout their journey. Our tech tools monitor and manage the entire process, providing peace of mind for perishables.

Shipper

Can WARP help with store replenishment and pickups/returns?

Yes, with our diverse range of equipment, including box trucks and cargo vans, our fleet is equipped to handle various delivery needs, ensuring that replenishments are completed on time while simultaneously managing return pickups. Box trucks and cargo vans enable more frequent deliveries, helping maintain optimal inventory levels and reducing the need for extensive storage. Smaller vehicles can quickly transport goods to larger carriers or hubs, ensuring timely injection into the shipping network.

Shipper

What sustainability initiatives does WARP have in place?

WARP is committed to sustainability through a variety of initiatives, including maximizing load consolidation, reducing empty miles, and utilizing energy-efficient vehicles. Our tech-driven solutions optimize routes to minimize fuel consumption, and our transparent pricing model encourages environmentally friendly practices across the supply chain.

Shipper

How does WARP's tech platform improve my supply chain?

WARP's interconnected platform suite enhances every aspect of your supply chain. From real-time tracking to dynamic routing, our tools provide unmatched visibility and efficiency. We connect shippers, carriers, and warehouses seamlessly, enabling maximum consolidation and cost savings. Our system is designed to be user-friendly and integrates with your existing systems.

Shipper

Does WARP provide white-glove service?

Yes, WARP offers white-glove services, particularly beneficial for high-value or fragile shipments that require special handling. Our drivers are trained to provide top-notch service, ensuring your goods are delivered safely and securely.

Shipper

What areas does WARP cover?

WARP provides logistics services across the United States, with particular expertise in servicing major metropolitan areas. Our network is built to handle everything from local deliveries to nationwide distribution, with specialized solutions for cross-border shipments to Canada.

Shipper

How can I get a quote for my shipment?

You can easily request a quote through the contact us page on our website by providing details about your shipment. Our team will quickly assess your needs and provide a transparent, competitive quote tailored to your specific requirements.

Shipper

How do I set up a shipment?

You can set up a shipment through our WARP public freight quote online portal by entering the details of your shipment, such as pickup and delivery locations, weight, dimensions, and any special requirements.

Shipper