Did you know that on Yelp you can not only get a restaurant review but also reviews of your favorite legacy LTL carriers?

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The reviews didn’t surprise us. However, what did surprise us was how entertaining they were. So we figured we’d share & also highlight some of the differences between WARP’s LTL & legacy carriers’ LTL.

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Here are the common problems recent Yelp reviews from customers using legacy LTL carrier have faced:

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❌ Shipment Delays: Many customers report significant disruptions due to late deliveries. These delays can lead to missed deadlines, unhappy clients, & a ripple effect of scheduling issues.

❌ Damaged Goods: Numerous reports of goods arriving damaged, causing financial & operational setbacks.

❌ Lost Freight: Instances of shipments being lost in transit are alarmingly common. Lost freight results in costly losses & operational headaches as companies scramble to track down missing items or arrange replacements.

❌ Poor Customer Service: Long hold times & unresponsive support teams. Customers feel neglected & frustrated, as timely & effective communication is crucial for resolving shipping issues & maintaining smooth operations.

❌ Hidden Fees: Unexpected charges appearing on quotes, creating financial strain. Customers find themselves paying more than anticipated, which complicates budgeting & financial planning.

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At WARP, we believe our customers & freight deserve better. Freight has feelings too!

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Here’s how we avoid these problems & provide a reliable LTL service:

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✅ On-Time Deliveries: What sets us apart is our approach: we don't own the assets, enabling us to prioritize customer satisfaction over covering fixed overhead costs. Instead, we leverage 3rd party providers with multiple vehicle sizes to enhance flexibility & responsiveness for our customers. We minimize delays & guarantee consistent arrival times by constantly re-optimizing routes & schedules.

✅ Damage-Free Shipments: To minimize damage, we partner with smaller third-party cross-docks that are less congested to provide more attention to our pallets. We never stack freight to protect delicate items & prevent excessive pressure on them. We have careful loading & unloading procedures with strong packaging to reduce the risk of damage. We provide clear communication channels between carriers & shippers to ensure proper handling requirements are met, reducing the risk of damage & ensuring safe arrival at their destination.

✅ Reliable Tracking: We offer end-to-end live tracking, providing real-time status updates & ETAs to minimize the risk of lost freight.

✅ Exceptional Customer Service: We’ve got deep experience in logistics with dedicated support representatives available 24/7.

✅ Transparent Pricing: The price you’re quoted is the price that shows up on your invoice. We don’t operate based on the class system - we offer per pallet pricing. Never worry about reweighs & surprise surcharges again.

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Chat with us here to leave the frustrations of legacy LTL carriers behind: https://www.wearewarp.com/contact-us