New legacy LTL carrier Yelp review highlights!

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❌ Shipment Delays: Significant disruptions due to late deliveries.

"Their incompetence cost me several thousands in reordering and delays."

❌ Lost Freight: Items going missing in transit.

"This legacy LTL carrier was hired to ship a single item from Washington State to Southern California. The item went MIA. I contacted them and was told it appears the item was at the dock but never left the dock, and its location is currently unknown."

❌ Poor Customer Service: Unprofessional communication and lack of responsiveness.

"The email from them has 'NO REPLY NECESSARY'. They don't want to hear about the issues they've created."

❌ Damage to Freight: Goods arriving damaged and insurance not covering used materials.

"This legacy LTL carrier damaged our freight. Even if you buy insurance they do not cover any used material."

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At WARP, we believe our customers and freight deserve better. Freight has feelings too!

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Here’s how we avoid these problems and provide a reliable LTL service:

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✅ On-Time Deliveries: What sets us apart is our approach: we don't own the assets, enabling us to prioritize customers over covering fixed overhead costs. We leverage 3rd party providers with multiple vehicle sizes to enhance flexibility for our customers. We minimize delays and guarantee consistent arrival times by constantly re-optimizing routes and schedules.

✅ Damage-Free Shipments: To minimize damage, we partner with smaller 3rd party cross-docks that are less congested to provide more attention to our pallets. We never stack freight to protect delicate items and prevent excessive pressure on them. We have careful loading and unloading procedures with strong packaging to reduce the risk of damage. We provide communication channels between carriers and shippers to ensure proper handling requirements are met, reducing the risk of damage and ensuring safe arrival at their destination.

✅ Reliable Tracking: We offer end-to-end live tracking, providing real-time status updates and ETAs to minimize the risk of lost freight. Our Cross-Dock App provides real-time updates on pallets at WARP facilities, integrated with our warehouse management and route optimization systems for efficient freight management. Our local pick-up and delivery tracking system, powered by our driver app, offers real-time updates, enhancing communication and planning. For long hauls, we aggregate data from ELDs through API integration, providing insights into vehicle and driver performance, and ensuring timely deliveries and safety compliance. This streamlines the entire shipping process, minimizing delays and optimizing routing. Plus, you can share our public order tracking link with your team or customers so they can see their shipments in real-time.

✅ Exceptional Customer Service: We’ve got deep experience in logistics with dedicated support representatives available 24/7.

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Chat with us here to leave the frustrations of legacy LTL carriers behind: https://www.wearewarp.com/contact-us